Last Change:

03/19/2026

Law of the Republic of Kazakhstan dated 4 May 2010 No. 274-IV 'On Protection of Consumer Rights'

Year: 2024

Type: Domestic law

Rights Category: Health

Link to external source: https://www.refworld.org/legal/legislation/natlegbod/2024/en/151285
Description

The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV "On Consumer Rights Protection" establishes the legal, economic and social foundations for the protection of the rights of buyers of goods, customers of works and services, guarantees their right to safe and high-quality goods (works, services), the right to reliable information, free choice, return or exchange compensation for damages in case of violation, and also establishes the responsibilities of sellers, manufacturers, and government agencies responsible for monitoring and protecting consumer rights.

Selected provisions
Article 11. The right of consumers to purchase safe goods (work, services)

The consumer shall have the right to ensure that the goods (work, service) under the
established conditions of its use, storage, transportation and disposal are safe for life, health
and (or) property of the consumer, the environment. Requirements that must ensure the safety
of goods (work, services) shall be mandatory and established in accordance with the
legislation of the Republic of Kazakhstan in the field of technical regulation.
Footnote. Article 11 in the new wording of the Law of the Republic of Kazakhstan dated
29.10.2015 № 376-V (shall be enforced from 01.01.2016).

Article 12. Consumer rights to free choice of goods (work, service)

Consumer shall have the right to free choice of goods (work, service) not seized from civil
turnover or not restricted in a turnover, at a time which is convenient to him (her) considering
the work regime of a seller (producer, executor).

Article 13. Consumer rights to proper quality of goods (work, service)

1. If there are compulsory requirements to a quality of goods (work, service) provided in
the manner established by the legislation of the Republic of Kazakhstan, the consumer shall
have the right to receive the goods (work, service) being relevant to these requirements.
2. Consumer shall have the right to check the quality, completeness, weight, volume,
quantity, sizes of acquired goods (work, service), to conduct of checking the properties in his
(her) presence or demonstration of correct and safe use of goods, if this is not excluded in
view of a character of the goods.
3. If the consumer informed a seller (executor) on particular purposes of acquisition of
goods (performance of work, rendering of a service) upon conclusion of a contract, he (she)
shall have the right to receive the goods (work, service) of proper quality suitable for use in
accordance with these purposes.
4. Upon sale of goods by sample and (or) description, the consumer shall have the right to
receive goods that conform to the sample and (or) description