23. A higher administrative authority, an official authorised to assess and monitor the
quality of public services (hereinafter referred to as the authority examining the complaint)
shall examine the complaint regarding the provision of public services).
A complaint shall be lodged with the service provider, the official whose decision, action
(inaction) is appealed against.
No later than three working days after receipt of the complaint, the service provider or the
official whose decision, action (inaction) is appealed against shall forward it and the
administrative file to the body examining the complaint.
In this case, the service provider or official whose decision, action (inaction) is appealed
against may not forward the complaint to the body examining the complaint if he or she
adopts a favourable administrative act or performs an administrative act that fully meets the
requirements specified in the complaint within three working days.
Footnote. Paragraph 23 - as reworded by Order № 48 of the Minister of Internal Affairs of
the Republic of Kazakhstan dated 08.02.2022 (shall come into force ten calendar days after
the date of its first official publication).
27. Recourse to a court of law shall be allowed after an appeal in the pre-trial procedure,
except as otherwise provided by law.
Footnote. Paragraph 27 - as reworded by Order № 48 of the Minister of Internal Affairs of
the Republic of Kazakhstan dated 08.02.2022 (shall come into force ten calendar days after
the date of its first official publication).

11. To obtain the state service, foreigners or stateless persons (hereinafter referred to as
the service recipient) temporarily staying in the Republic of Kazakhstan with a permanent
residence visa, multiple-entry investor visa issued at the request of the authorized body for
investments, a visa issued in accordance with the list of professions in demand for foreigners
to obtain a permanent residence permit in the Republic of Kazakhstan, approved by the
authorized body for migration issues, or those who arrived from states that have agreements
with the Republic of Kazakhstan on visa-free entry and stay, or who have refugee status in the
Republic of Kazakhstan, as well as ethnic Kazakhs, regardless of the category of visa issued
to them, shall apply for a permanent residence permit in the Republic of Kazakhstan (
hereinafter -the permit) with a package of documents attached in accordance with the List of
basic requirements for the provision of the state service in accordance with Appendix 3 to
these Rules (hereinafter - the requirement for the provision of a state service) to the territorial
police bodies (hereinafter - the service provider) or through the non-profit joint-stock
company "State Corporation "Government for Citizens" (hereinafter -the State Corporation).
Footnote. Paragraph11 - as amended by the order of the Minister of Internal Affairs of the
Republic of Kazakhstan dated 19.07.2024 № 571 (effective ten calendar days after the date of
its first official publication).